NEW CUSTOMERS

If you are placing your first order with RHS, we request that you fill out a brief information form that is helpful to us in setting you up in our computer system. (SEE FORMS ONLINE @ rhsparts.com) First orders can be promptly processed utilizing your credit card or PayPal™. No C.O.D.s. For Open Accounts, see below.

OPEN ACCOUNT

An open account will be considered for those customers who provide us with a properly filled out Application for Credit and Bank Information Release form. (SEE FORMS ONLINE @ rhsparts.com) We respond in writing to your request for credit as soon as possible. All open account invoices are due within 30 days of the invoice date.

PART NUMBER LOOKUPS

Due to the nature of the industry and the unreliability of factory records, all research results should be verified whenever possible by the customer. Freight charges for incorrect parts are not refundable.

PRICES

Prices quoted will be the lowest possible price at time of order, consistent with normal business practices. Published prices are subject to change at any time and actual price may be higher or lower than the most recent published price. Customers who use large quantities of individual items should contact our sales departments for special prices where available. We will usually honor all prices quoted for a period of 30 days, unless you are advised otherwise by our sales personnel.

PRODUCTS

All products illustrated in our catalogs are displayed as accurately as possible at the time of publishing. Occasionally manufacturers change products , specifications, or appearances of their replacement parts and this is beyond our control. All products listed in our catalogs are not necessarily manufactured by or obtained from the original equipment manufacturer. Products listed may be provided by alternative manufacturers and are made to standards equal to or better than the original parts provided by the named manufacturer of the equipment.

MINIMUM ORDER

In order to cover costs we have established a minimum order of $10.00 net merchandise plus shipping.

DISCOUNT WITH $100.00 ORDERS

Order $100 or more in merchandise and receive an additional 4% discount on your order. Walk-in doors, glass reach-in doors, special ordered and custom fabricated products are excluded from this additional 4% discount.

SPECIAL ORDERS

Refrigeration Hardware Supply gladly accepts orders for products not appearing in our catalog, subject to the delivery schedule of our supplier. Returns or cancellation of special orders are subject to terms of the vendor. Return freight is not warrantied.

DEPOSITS

Special orders and custom fabricated products are subject to a minimum 100% deposit before order will be entered. These items must also be ordered in writing.

SHIPPING

Orders are normally shipped United Parcel Service (UPS): regular ground service, 3 day select, second day air (blue label) or next day air (red label) as requested. Oversized or lengthy parts must be shipped by motor freight. Heavy or bulky items will normally be shipped common carrier truck line. RHS is granted preferential tariff rates by selected motor carriers that are passed on to our customers. We will honor customer preferences where possible.

Please note FedEx and UPS shipping: Items 48” to 89” in length – $12 extra charge Items 90” to 107” in length – $90 extra charge Items 108” and up – $200+ extra charge (Items 108” and longer are shipped motor freight)

PACKING

When additional packaging is required, i.e., crating, wood stiffeners, special cartons or shipping tubes, to safely ship merchandise, additional charges will be added to shipping and handling. These charges will only be for the additional cost of packaging materials and will be kept to a minimum.

PARTIAL SHIPMENTS

It is our policy to ship all orders the same day they are received if possible. We will normally ship all items that are in stock. If we are out of stock of any item, we will normally backorder the item(s) and ship them as soon as they arrive. If you require your order to be shipped complete please inform the sales representative who takes your order or mark your written order ‘SHIP COMPLETE.’

SHORTAGES

If you feel you did not get all the merchandise indicated on the packing list, you must report it to us within 3 business days of receiving the package. Always keep the original shipping carton and packing material. Shortages resulting from damaged packages should be reported to RHS immediately.

RETURNED MERCHANDISE

Returned merchandise must be accompanied by a returned merchandise authorization number (RMA) in order to receive credit. Custom-fabricated products are not returnable. Please order carefully. Obtain RMA numbers from the sales department when contacting our office to return material. Material returned without an RMA is subject to loss or considerable delay. DO NOT SEND returned material back freight collect or C.O.D. IT WILL BE REFUSED.

An invoice copy or packing slip will greatly assist our personnel to process your credit. Unwanted materials should be returned within 30 days of receipt. Returns may be subject to a 10% or more restocking fee.

LIMITED WARRANTY

All hardware items are warranted for a period of 90 days from date of sale. Where our suppliers have offered a longer warranty period this will be made available to our customers.

Some electrical and other products may have a limited warranty or no warranty. Please inquire about warranty on electrical parts at time of purchase.

Refrigeration Hardware Supply will repair, replace or refund the purchase price, at it’s option, for any of it’s products which prove to be defective within the limits of this warranty.

This warranty does not include labor, travel time or shipping costs necessary to replace or repair the product.

This warranty shall not apply to any product that has been subject to improper installation, abuse, misuse or used for purposes not intended.

In no event shall Refrigeration Hardware Supply Corporation be liable for incidental or consequential damages.

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

NOTICE: This catalog is Copyright 2018 Refrigeration Hardware Supply Corporation. No part of this catalog may be reproduced without the express written permission of RHS.